Accessibility

Accessible & Inclusive Access at Shute Harbour Marine Terminal

At Shute Harbour Marine Terminal (SHMT), we believe every visitor should feel welcome, supported and confident throughout their journey. Whether you're travelling by cruise ship, ferry, private vessel or simply enjoying the waterfront precinct, we're committed to providing an accessible and inclusive experience for visitors of all ages and abilities.

Mobility & Access

SHMT provides step-free access throughout the terminal, including the main building, pontoons and public areas. Accessible ramps, lifts and smooth pathways ensure visitors can move safely and comfortably throughout the precinct.

For visitors requiring additional assistance, our complimentary courtesy buggy service is available to transport guests between the terminal, pontoons and upper car park.

Accessible Facilities

Visitors have access to:

  • Accessible toilets within the main terminal.
  • Designated accessible parking in both the upper and lower car parks.
  • Step-free entrances throughout the terminal.
  • Lift access between levels.
  • Wide pathways suitable for wheelchairs, mobility scooters and prams.

Sensory & Inclusive Features

SHMT aims to create an environment that is comfortable and easy to navigate for all visitors.

Features include:

  • High-contrast directional signage and pictograms.
  • Tactile ground surface indicators to support independent navigation.
  • Calm, open-air spaces that help reduce sensory overload.
  • Friendly staff available to provide assistance and clear communication.

Trained & Supportive Staff

Our team has completed disability awareness training to ensure visitors receive respectful, inclusive and responsive assistance. Whether you require help accessing the terminal, navigating the precinct or simply have questions during your visit, our staff are here to help.

Digital Accessibility

We understand that accessibility begins before you arrive.

Our website has been designed to make planning your visit easier by providing:

  • Dedicated accessibility information.
  • Clear and easy-to-understand language.
  • Mobile-friendly content.
  • Information on available facilities and assistance services.

Need Assistance?

If you require assistance before or during your visit, please contact our friendly team.

Phone: (07) 4964 6616

We encourage visitors to let us know of any accessibility requirements before arrival so we can provide the best possible support.

 

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