Accessibility

Inclusive Access at Shute Harbour Marine Terminal

At Shute Harbour Marine Terminal, we believe every guest deserves a safe, welcoming, and accessible experience whether arriving by cruise, ferry, private boat, or just enjoying the precinct.

Mobility Assistance

SHMT offers full wheelchair access throughout the terminal building, pontoons, and car parks. Accessible ramps and lifts are in place to ensure safe and easy movement across all public areas. A courtesy buggy service is also available for guests with limited mobility to assist in accessing pontoons and the upper car park.

Accessible Facilities

  • Accessible toilets are located inside the main terminal.
  • Designated disabled parking spaces are available in the lower and upper car parks, close to the main terminal entrance.
  • All entrances are step-free, and surfaces are smooth for wheelchair and pram users.

Support for Guests with Low Vision or Hearing Impairments

  • High-contrast directional signage and pictograms have been installed throughout the precinct to assist users with low vision or neurodivergent needs.
  • Visual and tactile features, such as textured ground surface indicators, support independent navigation.
  • Staff are trained in providing respectful assistance for guests with vision or hearing impairments.

Quiet and Clear Communication

Shute Harbour Marine Terminal is a calm, open-air terminal space that helps reduce sensory overload for guests who benefit from low-noise environments. Clear signage, calm zones, and friendly staff are available to help those with hidden disabilities or sensory sensitivities.

Digital Accessibility

The Shute Harbour Marine Terminal website is designed to be accessible for users with diverse needs. Content is regularly updated to support screen reader compatibility, mobile responsiveness, and clear language for all visitors.

Assistance and Contact

If you require additional accessibility support ahead of your visit, please contact us on (07) 4964 6616.

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